Orders Inquiries KW

What does "Held for Confirmation" status mean?
This status indicates that your order needs to be verified by our team, to confirm the phone number and delivery address. You may expect a call or E-mail fr...
Wed, 23 Oct, 2024 at 5:36 PM
What does "Being Prepared" status mean?
Great news! Your order has been received and is now in the hands of our warehouse team for preparation.
Mon, 4 Nov, 2024 at 4:00 PM
What does “Good to Go!” status mean?
Your order is all set and ready to go. It’s about to be handed over to the shipping company.
Mon, 4 Nov, 2024 at 4:01 PM
What does “Under Delivery Process” status mean?
Your order is now on its way! It’s currently being shipped and is expected to arrive within the delivery window we provided.
Mon, 4 Nov, 2024 at 4:01 PM
What does “Unsuccessful Delivery” status mean?
It looks like your order has been canceled and returned to our warehouse. If you have any questions or need further assistance, please feel free to reach ou...
Mon, 4 Nov, 2024 at 4:01 PM
My order was cancelled without my request, why is that?
Your order could have been cancelled automatically due to an uncompleted/failed payment using one of the online payment options we provide, you may contact ...
Wed, 23 Oct, 2024 at 5:38 PM
Is it safe to shop on your website?
Your personal and payment details are safe with us. We use secure technologies and trusted payment systems to keep your information protected. If you have a...
Wed, 23 Oct, 2024 at 5:38 PM
Do you offer free consultations for nutrition-related questions or product inquiries?
Yes, we do! Our highly experienced nutrition team is here to provide dietary advice and answer any product-related questions you may have. Consultations are...
Wed, 23 Oct, 2024 at 5:38 PM
What do your nutrition packages include, and how can I get started?
Our nutrition packages include personalized meal plans, weekly follow-ups, and culturally relevant food varieties. Enjoy one-on-one support via WhatsApp, af...
Wed, 23 Oct, 2024 at 5:39 PM